Returns and financing for Saudi stores

Returns,handled.

Customers ask on WhatsApp. Reload checks your store policy, replies in seconds, and moves the refund forward.

  1. Connect store
  2. Approve policy
  3. Go live

14 days, or 1.5.

Most of a return is waiting. Reload takes the waiting out.

Without Reload

Current process

  1. Customer emails supportDay 1
  2. Agent looks up the orderDay 2-3
  3. Someone reads the return policyDay 4-6
  4. Back and forth on photosDay 7-10
  5. Decision reaches the customerDay 11-14

14days

Automated

With Reload

  1. Customer messages on WhatsAppMinute 1
  2. Order, photo and reason collectedSame chat
  3. Checked against your policySeconds
  4. Decision sent to the customerSame day
  5. Refund initiated~1.5 days

1.5days

Illustrative timeline. Actual timing depends on your store's process.

How it works

What happens when a customer asks?

Reload collects the order, the photo and the reason, checks your policy, and replies.

Nova Store
online
Today

I’d like to return these, the size doesn’t fit

10:01

Returns workspace

Nova Store

New

Knit runner

#… · Size 42

SAR 749

Customer’s photo

Waiting for photoReviewed
  • Order numberPending
  • Product photoPending
  • Return reasonWrong size
  • Store policyPending

AI review

Waiting

Checks the evidence against the return policy your store approved.

Decision

ApprovedNeeds reviewRejected

Next step

Pending

Better for both sides of a return.

Quicker for the customer. Lighter for your team.

For your customer

  • Faster refunds

    A clear answer in the chat they already use.

  • Better after-sales service

    A smooth return brings customers back.

For your store

  • Less time for your team

    Only unclear cases reach a person.

  • Clearer decisions

    Every answer follows your policy, with the reason saved.

WhatsApp
Nova Store
business account
Today · Example conversation
Demo order · customer already verified

Can I return my white everyday sneakers? My order is SA-10492.

10:00
Eligible

This item qualifies for return. All policy conditions are met.

Delivered 5 days ago · 14-day return window

Policy v1.0 · approved by merchant

WITHIN_WINDOW

10:00
Eligible

Sara Ahmed · SA-10492

Nova Store
business account
Today · Example conversation
Demo order · customer already verified

Can I return my olive cotton hoodie? My order is SA-10567.

10:00
Manual review

The delivery date is not available, so the return window cannot be calculated. Your store needs to take a closer look.

Delivery date unavailable · merchant review needed

Policy v1.0 · approved by merchant

MISSING_DELIVERY_DATE

10:00
Manual review

Noura Salem · SA-10567

Nova Store
business account
Today · Example conversation
Demo order · customer already verified

Can I return my white everyday sneakers? My order is SA-10331.

10:00
Not eligible

This item is outside the return policy: return window, 31 days since delivery (window: 14 days).

Delivered 31 days ago · 14-day return window

Policy v1.0 · approved by merchant

OUTSIDE_WINDOW

10:00
Not eligible

Khalid Othman · SA-10331

Yes, no, or a closer look.

Clear cases get an answer. Unclear ones come to your team.

Scroll to explore
Nova Store
business account
Today · Example conversation
Demo order · customer already verified

Can I return my white everyday sneakers? My order is SA-10492.

10:00
Eligible

This item qualifies for return. All policy conditions are met.

Delivered 5 days ago · 14-day return window

Policy v1.0 · approved by merchant

WITHIN_WINDOW

10:00
Eligible

Sara Ahmed · SA-10492

Nova Store
business account
Today · Example conversation
Demo order · customer already verified

Can I return my olive cotton hoodie? My order is SA-10567.

10:00
Manual review

The delivery date is not available, so the return window cannot be calculated. Your store needs to take a closer look.

Delivery date unavailable · merchant review needed

Policy v1.0 · approved by merchant

MISSING_DELIVERY_DATE

10:00
Manual review

Noura Salem · SA-10567

Nova Store
business account
Today · Example conversation
Demo order · customer already verified

Can I return my white everyday sneakers? My order is SA-10331.

10:00
Not eligible

This item is outside the return policy: return window, 31 days since delivery (window: 14 days).

Delivered 31 days ago · 14-day return window

Policy v1.0 · approved by merchant

OUTSIDE_WINDOW

10:00
Not eligible

Khalid Othman · SA-10331

Returns financing

How much cash is stuck in your returns?

Add your numbers and see what slow returns cost you.

Your monthly picture

Live estimate
Monthly returns
returns
Average order value
SAR
Processing time per return
min

Based on 6.2 days to resolve a return and SAR 45 per staff hour.

The cost of unresolved returns

Tied up in delayed returns

SAR 74,917

Estimated operational cost

SAR 9,000 / month

Average return resolution

6.2 days

Monthly staff time200 hours
Tell us about your store

Planning estimate only. Not an offer of credit.

Talk to Reload

Let's talk about your store.

Share a few details and we'll reach you the way you prefer.

Your estimateSAR74,917tied up in slow returns · added to your requestAdjust in the calculator
  1. 1You share your store details
  2. 2We get in touch the way you prefer
  3. 3We walk through your returns together
  • No commitment when you submit
  • Eligibility is assessed by the financing partner
  • Nothing is shared with a partner without your consent
What matters most to you?
How should we reach you?

Submitting is not a financing application or approval. Any financing is subject to a licensed partner’s assessment and terms.

Start with one return.

Connect your store, approve your policy, and try it on WhatsApp today.